Inbound Callcenter Info
Callcenter solution for car insurance company
A asterisk callcenter application that opens a browser popup window to the agent that receives a call with various information about the caller. The application also contains a full featured admin interface which enables the system administrator to manage queues, agents, inbound campaigns ..
In order to supply useful information about the caller the application is integrated with whitepages.com database using their’ web service api and various automotive specialised sites to provider convenient information about the caller’s car by only knowing the VIN of the car.
Technologies used: php, mysql, xhtml, css, jquery, ajax, asterisk, phpagi, soap